文献类型：期刊文献

英文题名：Identifying Employee Turnover Risks Using Modified Quality Function Deployment

作者：Wang, Xin[1] Wang, Li[2] Xu, Xiaobo[3] Ji, Ping[4]

第一作者：Wang, Xin

通信作者：Wang, L[1]

机构：[1]Dalian Maritime Univ, Transportat Management Coll, Dalian, Peoples R China;[2]Beihang Univ, Sch Econ & Management, Beijing 100191, Peoples R China;[3]Amer Univ Sharjah, Sch Business & Management, Sharjah, U Arab Emirates;[4]Chinese Acad Forestry, Res Inst Forest Resource Informat Tech, Beijing, Peoples R China

年份：2014

卷号：31

期号：3

起止页码：398-404

外文期刊名：SYSTEMS RESEARCH AND BEHAVIORAL SCIENCE

收录：;WOS:【SSCI(收录号:WOS:000340253200006)】；

语种：英文

外文关键词：quality function deployment (QFD); employee turnover risk; human resource management; systems thinking; systems approach

摘要：Employee turnover is costly in terms of direct costs and indirect costs faced by organizations. Thus, researchers have investigated turnover for more than two decades. Different methods have been proposed to identify employee turnover risk. However, reducing and preventing employee turnover is still one of the biggest challenges to organizations. Quality function deployment (QFD) method is a systems approach to quality engineering. Employee turnover risk identification mainly involves employee turnover risk factors modelling, identifying risk factors' index, and determining index weights. In this paper, we propose a multi-level employee turnover risk identification model using modified QFD method. This study contributes to the QFD and employee turnover research literature and provides practical guidance to business practitioners. Copyright (C) 2014 John Wiley & Sons, Ltd.